Support

Got a question or wondering how to do something?
We would love to help.

Self-support

Visit our Knowledge Libraryto browse our step-by-step tutorials, guides and FAQ. The library is constantly being updated and developed, and we welcome suggestions. Sign-in to submit a request for a topic, follow a topic and get access to all articles.

Visit the IrisBG Community Forum (Use same sign-in as for the Knowledge Library) to ask your peers about tips and tricks on using IrisBG and record keeping in general.

You may also find answers in our searchable Reference Guide integrated in IrisBG (Help menu).

Request support

Can’t find an answer to your question? Please fill in the form below to request support by e-mail. In order to ensure you help as fast as possible, please specify the kind of support you need in the "Request Type" field.

Required fields have yellow background. We do not sell or share your information (Privacy policy).

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Schedule a video call

Need a walk-through of some of IrisBG's functionality or some other advice? With a valid licence your institution is able to book three free video meetings per year. Request a time for your session through the link below and we will get in touch to confirm the meeting or offer you an alternative date/time.

Schedule a meeting with us